Digital Products

All products sold through MrColeScience are digital resources. This currently includes resources such as printable flashcards, revision materials and other downloadable or online educational resources.

After completing your purchase, you will receive access to your digital product through a link provided by email or through your MrColeScience account. Access to purchased resources is intended to remain available indefinitely, subject to the continued availability of the MrColeScience website and the resource itself.

Because digital products cannot be physically returned, we do not accept returns of digital products once access to the purchased content has been provided.

Cancellation and Refunds

When purchasing a digital product, you will be asked to confirm that you wish to receive the product immediately and acknowledge that, once supply of the digital content begins, you lose your statutory right to cancel the purchase under the usual 14-day cooling-off period.

Once access to a digital product has been provided, we therefore do not offer refunds simply because you have changed your mind or no longer want the product.

This does not affect your statutory rights. If a digital product is faulty, does not match its description, or does not meet the requirements set out by UK consumer law, you may be entitled to a remedy, which may include a repair, replacement or refund depending on the circumstances.

If you experience a problem with a product, please contact us before requesting a refund so that we can investigate the issue and, where appropriate, provide a replacement or otherwise resolve the problem.

Problems Accessing Your Purchase

If you have paid for a digital product but cannot access it, or if the access link you receive does not work, please contact us.

We will investigate the problem and make reasonable efforts to restore access or provide the purchased resource in an alternative way.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. We will review the circumstances and may issue a refund for the duplicate purchase where appropriate.

Refunds

Where you are legally entitled to a refund, refunds will normally be made using the original payment method.

We will process any approved refund without undue delay and in accordance with applicable consumer law.

Contact Us

If you have a problem with a purchase or believe that you are entitled to a refund, please contact MrColeScience and provide your order details and a description of the problem.

We will consider each issue fairly and in accordance with your statutory consumer rights.